Canada Revenue Agency reported results from its 100-day Service Improvement Plan.
The CRA said the share of unique calls answered more than doubled, from 35% to more than 70%, with peaks of 92%.
The improvement came in part from extending term contracts and rehiring about 1,250 employees to reduce wait times.
CRA also implemented scheduled callbacks for account-access issues, supporting more than 59,000 Canadians.
Digital service changes included a new Manage Balance feature for payments and payment arrangements, a broader GenAI chatbot beta, and a document verification service that gave 88% of new users immediate access in October 2025.
The agency said the document verification service could reduce about 300,000 phone calls per year.
A targeted plan was also used for tax adjustments, Disability Tax Credit applications, and Canada Child Benefit claims. CRA said more than 23,000 additional DTC cases were processed while maintaining the 70 per cent call-answer target.
A new system enhancement is expected to automatically process about 115,000 more tax adjustment requests each year.
This is a service-delivery article, not a tax-rate article. Faster processing and better account access can still affect taxpayers directly through refund timing, benefit payments, DTC applications, balances owing, and payment arrangements.